Attend a Seminar

schedule

October 11-November 29, 2017

Superior Productivity in Healthcare Organizations, American College of Healthcare Executives (online)

May 8-9, 2017

Benchmarking for Productivity and Process Improvement, Healthcare Financial Management Association, Seattle, Washington

November 16-17, 2016

Benchmarking Institutional Performance, Healthcare Financial Management Association, Ft. Lauderdale, Florida

October 12-November 30, 2016

Superior Productivity in Healthcare Organizations, American College of Healthcare Executives (online)

April 25-26, 2016

Benchmarking for Productivity and Process Improvement, Healthcare Financial Management Association, Chicago, Illinois

October 22, 2015

Superior Productivity in Healthcare Organizations, HFMA Montana, Billings, Montana

September 9, 2015

Superior Productivity in Healthcare Organizations, HFMA Maine, Bar Harbor, Maine

 

 

 

 

 

productivity seminar topics

Building the foundation

This seminar shows how to develop an effective productivity system based on a foundation of realistic labor standards, easy to understand reporting, simplicity, fairness, acceptance, and accountability.  While some organizations may have a few of these elements in place, very few have coordinated all the elements to work together as a system.   

Internal benchmarking

We’ll look at how to identify best-demonstrated performance for every department and how to accurately measure volume and patient acuity with tools that will be given to seminar participants. We'll learn how to engage managers so that they'll eagerly participate. And why would they do that? Because it's fair.

External benchmarking

We’ll examine external benchmarking from three perspectives—integrating internal and external benchmarking, the uses of commercial spreadsheet-based surveys, and how to select a benchmarking project of huge strategic importance, chart current operations, and redesign workflow to realize breakthrough performance improvement.

Rules and procedures

We’ll discuss new productivity management rules and procedures so that all managers understand their responsibilities in the new organization, from CEO on down. 

Incentives and consequences

Without any incentives to perform even better, or of consequences for coming up short, the organization unintentionally punishes initiative and rewards mediocrity. We’ll look at how to institute incentives and consequences to hold the gains. 

A culture of accountability

Although the seminar doesn't address it directly, by the end of it, participants realize that a strong culture of accountability has been created—not be haranguing or threats, but by changing the operting framework that governs the organization.